We accept all major credit/debit cards, Paypal and Afterpay.

Afterpay is only available for orders up to AU$2,000.

Yes, we ship Australia-wide and worldwide. 

Shipping within Australia is complimentary on all orders over AU$500.

For standard shipping, a postage fee of AU$9.95 (3-5 business days) applies to all orders under AU$500.

We offer express shipping (1-2 business days) for a postage fee of AU$15. 

We ship all orders with Australia Post via registered or express post with signature required on delivery.

International orders are shipped via DHL. We offer complimentary shipping for all orders over AU$5000.

For orders under AU$5000 postage fee applies –

 International Shipping: AU$100

The recipient is responsible for all import duties, customs and local sales taxes levied by the country being shipped to.

All Cassandra Mamone pieces are custom made to order within 6-8 weeks (except sterling silver pieces).

Please refer below for our production time:

Engagement Ring - 6-8 weeks

Wedding Band - 6-8 weeks

 Memory Ring - 1-2 weeks

For pieces that require engraving, please allow up to 1 week processing time.

All of our custom pieces come in our signature Cassandra Mamone white box and will include a polishing cloth. Each of the sterling silver pieces will be wrapped in a CM branded suede pouch and will include a custom silver cleaning cloth.

We start the journey of your custom order in 3 easy steps.

Book an appointment or drop us an email 

Once you've schedule an appointment to visit our studio or contact us via email, your design consultant will chat with you about your preferred styles, materials and colours in order to create your perfect custom-designed piece.

Choose your design, stone and metal 

We can guide you through the process of finding the right diamond or any precious stones.

We source all of our diamonds and precious stones after going over your design preferences, so prices will be largely dependent on the size and quality of the stones we’re able to source for your piece.

However, we can customise all of our designs to fit within your budget. We will provide you with different stone options to choose from based on your budget.

 Review your design and quote

 Once we have settled on a design and stone, we will send you a quote outlining all of the details for your confirmation.

We require a 50% deposit before we get started on your custom piece and to secure your order. 

Your order will then begin production with the balance due on completion.

 Online Orders

 All our pieces are made to order (excluding sterling silver) and require 6-8 weeks production time.

As soon as we receive your order, we will then begin the process of crafting your piece.

Custom pieces usually take approximately 6-8 weeks for production.

Please refer below for our production time:

Engagement Ring – 6 - 8 weeks

Memory Ring – 1 – 2 weeks

Absolutely, we love doing this!

Kindly email us at design@cassandramamone.com with details of your piece and any design inspirations that you might have or schedule an appointment with our designer, Cassandra.

Yes, you can! You are more than welcome to supply your own gold jewellery if you like. We only accept rose gold and yellow gold.

We regularly have clients from interstate and overseas. You may schedule a call with us or email us at design@cassandramamone.com

Yes, you do. We are strictly by appointment only. You can schedule an appointment with Cassandra or one of our design consultants here.

We request a minimum of 48 hours notice should you wish to cancel your appointment. Failure to do so may result in a $50 cancellation fee.

If you have ordered and paid for a product online we will automatically ship it to you. However you are welcome to collect a piece we have custom made for you by scheduling a ‘Jewellery Pick Up’ appointment via the ‘Schedule Appointment’ button on our website.

If your ring size is not an option when ordering please leave us a note at checkout to request your correct sizing.

This is not applicable for sterling silver rings.

If the ring you’ve ordered is the wrong size or it does not fit on your finger, we would be happy to resize it for a fee.

Resizing fee differs based on metals and widths. Please refer to our Services page for more information.

Schedule a ‘Drop off’ appointment with us to get your ring resized.

Ring sizing turnaround approx. 3 – 5 days.

Engraved pieces are final sale and cannot be returned or exchanged.

We’re not able to accomodate a change in size or engraving on any engraved items.