SHIPPING & RETURNS
Shipping is complimentary for orders over AU$500 to one address. A standard shipping amount of AU$9.95 will be applied for all orders under AU$500 within Australia.
We offer express shipping for a postage fee of AU$15.
Australian domestic orders are sent via Australia Post.
All pieces are made to order (excluding sterling silver) please allow 4-6 weeks to receive your order.
Please speak to a Cassandra Mamone representative to discuss delivery times for custom orders.
Sterling silver orders will be shipped within 1-3 business days.
Please allow up to 1 week processing time for engraved orders.
Cassandra Mamone jewellery ships worldwide via DHL Express.
For international orders under AU$5000 postage fee applies –
International Shipping: AU$100
The recipient is responsible for all import duties, customs and local sales taxes levied by the country being shipped to.
We do not offer exchanges or returns for change of mind on orders. These pieces are made to order therefore they are unique to you.
If you experience any issues with your purchase or have any queries regarding resizing or repairs, please contact us at email@example.com for return requests and instructions and we would be happy to help. Please provide your Name, Address, Order Number and Reason for Return.
Our design consultants will assess pieces on a case to case basis.
The client is responsible for any and all shipping charges on any undeliverable packages.
Engraved pieces are final sale and cannot be returned or exchanged.
We accept an exchange in ring size for a fee (excluding sterling silver) – please refer to our Services page for more information.