Informativa sui rimborsi

We do not offer exchanges or returns for change of mind on orders. These pieces are made to order therefore they are unique to you.

If you experience any issues with your purchase or have any queries regarding resizing or repairs, please contact us at orders@cassandramamone.com for return requests and instructions and we would be happy to help. Please provide your Name, Address, Order Number and Reason for Return.

Our design consultants will assess pieces on a case-to-case basis.

Items purchased from the Cassandra Mamone STERLING SILVER collection may be returned to Cassandra Mamone for return or exchange within 7 days from when you receive your order. Returns and exchanges are only accepted for unworn, unaltered items in the original packaging (Cassandra Mamone leatherette boxes).

Approved returns will be credited to the purchase price of your item. We do not refund shipping charges. Return shipping and insurance are the responsibility of the client. For returns on items that were shipped using our free shipping option, you will be credited the purchase price of the item less the shipping and insurance charges we incurred to ship your order.

The client is responsible for any and all shipping charges on any undeliverable packages.

Engraved pieces are final sale and cannot be returned or exchanged.

We accept an exchange in ring size for a fee (excluding sterling silver) – please refer to our Services page for more information.