Shipping & Returns

Charges

Shipping charges are complimentary for orders over AU$500 to one address. A shipping amount of AU$29.95 will be applied for all orders under AU$500 nationally and internationally. Please allow 2-3 weeks to receive your order if ordering from the Cassandra Mamone fine collection. Please speak to a Cassandra Mamone representative to discuss delivery times for custom orders.

 

Returns Policy

Items purchased from the Cassandra Mamone FINE collection may be returned to Cassandra Mamone for return or exchange within 7 days from when you receive your order. Returns and exchanges are only accepted for unworn, unaltered items in original packaging (Cassandra Mamone leatherette boxes).

Please email sales@cassandramamone.com for return requests and instructions. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorization Number clearly labelled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges. Return shipping and insurance is the responsibility of the client. For return on items that were shipped using our free shipping option, you will be credited the purchase price of the item less the shipping and insurance charges we incurred to ship your order.

The client is responsible for any and all shipping charges on any undeliverable packages.

Orders marked Custom may not be returned.

Cassandra Mamone does not accept returns on any merchandise that has been worn or had the tags removed.

Please allow 10 business days for your return to be processed once the item has been received at our returns department.