Shipping & Returns

Charges

 

Shipping is complimentary for orders over AU$500 to one address. A standard shipping amount of AU$9.95 will be applied for all orders under AU$500 within Australia.

We offer express shipping for a postage fee of AU$15. 

All pieces are made to order (excluding sterling silver) please allow 4-5 weeks to receive your order.

Please speak to a Cassandra Mamone representative to discuss delivery times for custom orders.

Sterling silver orders will be shipped within 2-3 business days. Please allow up to 1 week processing time for engraved orders.

 

For international orders under AU$500 postage fee applies –

 

International Standard Shipping: AU$25

International Express Shipping: AU$50

 

International Orders are shipped via FedEx International Priority. The recipient is responsible for all import duties, customs and local sales taxes levied by the country being shipped to.

 

 

Returns Policy

 

Items purchased from the Cassandra Mamone FINE and STERLING SILVER collection may be returned to Cassandra Mamone for return or exchange within 7 days from when you receive your order. Returns and exchanges are only accepted for unworn, unaltered items in original packaging (Cassandra Mamone leatherette boxes).

Please email sales@cassandramamone.com for return requests and instructions. Please provide your Name, Address, Order Number and Reason for Return. Returns will only be accepted with a Return Authorisation Number clearly labelled on the package. Approved returns will be credited for the purchase price of your item. We do not refund shipping charges. Return shipping and insurance is the responsibility of the client. For return on items that were shipped using our free shipping option, you will be credited the purchase price of the item less the shipping and insurance charges we incurred to ship your order.

The client is responsible for any and all shipping charges on any undeliverable packages.

Orders marked Custom may not be returned.

Cassandra Mamone does not accept returns on any merchandise that has been worn or had the tags removed.

Engraved pieces are final sale and cannot be returned or exchanged.

We accept exchange in ring size for a fee (excluding sterling silver) – please refer to our Services page for more information.

Please allow 10 business days for your return to be processed once the item has been received by our returns department.