CURRENT VACANCIES

 

CLIENT RELATIONSHIP MANAGER

An exciting, brand new, role here at Cassandra Mamone. Our business has been growing exponentially online and we are adding to our team.

Overview:

We are seeking a dynamic and customer-focused individual to join our team as a Client Relationship Manager. As a Client Relationship Manager, you will be responsible for nurturing and maintaining positive relationships with our clients. Your primary goal will be to ensure client satisfaction, retention, and growth by understanding their needs and aligning our products/services accordingly. The ideal candidate should possess excellent communication skills, a strong understanding of our industry, and a proactive approach to client management.

The role is based in our studio in Adelaide, Australia. 

 

KEY RESPONSIBILITIES

  • Act as the main point of contact for clients, addressing inquiries, and providing information about products/services.
  • Build and nurture strong relationships with clients through regular communication and engagement.
  • Proactively engage with clients to understand their business needs, challenges, and objectives.
  • Regularly communicate with clients to build strong, long-lasting relationships.
  • Identify and address any issues or concerns raised by clients, ensuring swift resolution.
  • Regularly gather feedback from clients regarding our products/services and relay this information to relevant internal teams.

QUALIFICATIONS AND EXPERIENCE

  • 2+ years of experience in similar role 
  • Proven experience in client relationship management or a similar role.
  • Strong interpersonal and communication skills.
  • Results-oriented with a focus on client satisfaction and business growth.
  • Excellent organisational and time-management skills.
  • Familiarity with CRM software is a plus.

WHY WORK WITH US 

  • Incredible team culture 
  • Generous staff discounts on CM jewellery 
  • A friendly, collaborative and outgoing team 
  • Be part of a globally recognised, industry leading, luxury jewellery brand 

If you are a proactive and customer-centric individual with a passion for building strong client relationships, we invite you to apply for the position of Client Relationship Manager. Join our team and play a key role in driving the success of our organisation.

If you'd love to join our team, please submit all applications to marketing@cassandramamone.com

Be sure to include in your application a cover letter (no longer than 1 page), a copy of your CV and a reference list.

We'd love to hear from you

All applications must be in PDF format.