SHIPPING

Shipping is complimentary for orders over AU$500 to one address. A standard shipping amount of AU$9.95 will be applied for all orders under AU$500 within Australia.

We offer express shipping for a postage fee of AU$15. 

Australian domestic orders are sent via Australia Post. 

All pieces are made to order (excluding sterling silver) please allow 4-6 weeks to receive your order.

Please speak to a Cassandra Mamone representative to discuss delivery times for custom orders.

Sterling silver orders will be shipped within 1-3 business days.

Please allow up to 1 week processing time for engraved orders.

 

Cassandra Mamone jewellery ships worldwide via DHL Express.

For international orders under AU$3000 postage fee applies –

International Shipping: AU$50

The recipient is responsible for all import duties, customs and local sales taxes levied by the country being shipped to. 

  

RETURN POLICY

We do not offer exchanges or returns for change on mind on Custom orders. These pieces are made to order therefore there are unique to you. Please feel free to reach out to our team with any questions you may have. 

Items purchased from the Cassandra Mamone STERLING SILVER collection may be returned to Cassandra Mamone for return or exchange within 7 days from when you receive your order. Returns and exchanges are only accepted for unworn, unaltered items in the original packaging (Cassandra Mamone leatherette boxes).

Please email orders@cassandramamone.com for return requests and instructions. Please provide your Name, Address, Order Number and Reason for Return.

Returns will only be accepted with a Return Authorisation Number clearly labeled on the package.

Approved returns will be credited for the purchase price of your item. We do not refund shipping charges. Return shipping and insurance is the responsibility of the client. For return on items that were shipped using our free shipping option, you will be credited the purchase price of the item less the shipping and insurance charges we incurred to ship your order.

The client is responsible for any and all shipping charges on any undeliverable packages.

Orders marked Custom may not be returned.

Cassandra Mamone does not accept returns on any merchandise that has been worn or had the tags removed.

Engraved pieces are final sale and cannot be returned or exchanged.

We accept an exchange in ring size for a fee (excluding sterling silver) – please refer to our Services page for more information.

Please allow 10 business days for your return to be processed once the item has been received by our returns department.