SHIPPING & RETURNS

SHIPPING

Shipping is complimentary for orders over AU$500 to one address. A standard shipping amount of AU$9.95 will be applied for all orders under AU$500 within Australia.

We offer express shipping for a postage fee of AU$15 for orders under $500. 

Australian domestic orders are sent via Australia Post. 

All pieces are made to order (excluding sterling silver) please allow 6-8 weeks to receive your order.

Please speak to a Cassandra Mamone representative to discuss delivery times for custom orders.

Sterling silver orders will be shipped within 1-3 business days.

Please allow up to 1 week processing time for engraved orders.

Cassandra Mamone jewellery ships worldwide via DHL Express.

For international orders under AU$5000 postage fee applies –

International Shipping: AU$100

The recipient is responsible for all import duties, customs and local sales taxes levied by the country being shipped to. 

RETURN POLICY

We do not offer exchanges or returns for change of mind on orders. These pieces are made to order therefore they are unique to you. 

The client is responsible for any and all shipping charges on any undeliverable packages.

Engraved pieces are final sale and cannot be returned or exchanged.

We accept an exchange in ring size for a fee (excluding sterling silver) – please refer to our Services page for more information.