SHIPPING & RETURNS

SHIPPING

Domestic Shipping (Australia)

• Complimentary shipping is available for orders over AU$500 to one address.

• Orders under AU$500 incur a standard shipping fee of AU$9.95.

• Express shipping is available for AU$15 on orders under AU$500.

• All domestic orders are shipped via Australia Post.

Processing Times

• All pieces are made to order within 4 to 6 weeks. Specific processing times can be found on each product page.
• Ready-to-ship items will be dispatched within 1–3 business days.
• For custom orders, please contact a Cassandra Mamone representative to discuss estimated delivery times.

International Shipping

• Cassandra Mamone jewellery ships worldwide via DHL Express.

• Orders under AU$5,000 incur a shipping fee of AU$100.

• The recipient is responsible for all import duties, customs, and local taxes imposed by the destination country.

RETURN POLICY

• All pieces are made to order and unique to you; therefore, we do not accept returns or exchanges due to a change of mind.

• For any issues with your purchase, including resizing or repairs, please contact us at orders@cassandramamone.com. Include your name, address, order number, and reason for return. Our design consultants will assess each request on a case-by-case basis.

Refunds & Shipping Charges

• Approved returns will be credited for the purchase price only. Shipping charges are non-refundable.

• Return shipping and insurance are the responsibility of the client.

• For items shipped with complimentary shipping, refunds will be credited minus the shipping and insurance costs originally incurred.

• Clients are responsible for any shipping fees on undeliverable packages.

Final Sale & Exchanges

• Engraved pieces are final sale and cannot be returned or exchanged.